Resume of Bridget L. Bishop

Summary of Experience

  • Website design, development, quality assurance, technical support, cross-browser testing
  • Information architecture, user interface, and navigational design
  • Creating design wireframes and animation storyboards
  • Current member of Project Management Institute (PMI)
  • Involved in full website and software development cycle from conception to release as well as post-production, support, training, and marketing
  • Writing proposals, technical specifications, and functional specifications to communicate technical ideas to non-technical clients
  • Over 10 years of account management with outstanding customer service skills

Project & Account Management

  • Worked with clients and sales staff around the U.S. involving on-site visits, conference calls, presentations, and documentation
  • At ease and personable with clients, vendors, and associates
  • Past clients include: University Medical Center at Princeton, Inova Health System, UCLA Medial Center, Centers for Disease Control and Prevention, Wisconsin DNR, GE, Ariens, Estee Lauder, Sargento, Smuckers brands, Praxair, Roundy's, and Miller Electric

Skills

  • Web Development: HTML, XHTML, CSS, WordPress, Contribute
  • Graphic Design: Adobe Photoshop, Adobe Illustrator
  • Web Analytics: Google Analytics, Hitbox HBX, Campaign Monitor (email marketing)
  • Social Media: Delicious, Digg, Facebook, Flickr, LinkedIn, Twitter, YouTube
  • Exposure to PHP, MySQL, Cold Fusion, JavaScript, Flash, Dreamweaver, RSS, Google Mini Search Appliance, Google Maps integration
  • Project Management: Workamajig, Microsoft Project, FreeMind (mind mapping), Visio, Microsoft Office, Google Docs

Professional Experience

ENVANO, INC., Green Bay, WI
Web Project Manager/Account Manager - May 2004 to Present
  • Manage over 1,700 projects for almost 50 clients during my 5 years
  • Involved in full-cycle web project management from idea gathering, site architecture, and creative process to development, testing, go-live, training, maintenance, and support
  • Manage projects on sites ranging from small businesses with a few thousand visitors to Fortune 500 clients with two million unique visitors per year
  • Production management of projects including total site redesigns, mini-sites, email newsletters, online surveys, wikis, search engine optimization, implementation and analysis of promotions, and integration of third-party services
  • Responsible for project specifications and production estimates
  • Serve as an intermediary between clients and technical staff
  • Delegate tasks to production team based on employee skills and production schedule
  • Train clients in content management systems
  • Review work for compliance with client style guidelines where applicable
  • Supervise the work and activities of production staff including graphic designers, web designers, and web developers
MAYO CLINIC – Mayo Medical Laboratories, Rochester, MN
Information Systems Planning Analyst - March 2001 to May 2004
  • Facilitated communications between IT, Sales, Marketing, and Business departments
  • Served as a dependable resource on six major IT systems
  • Trained the 30+ member U.S. Sales and Marketing Team
  • Directed rollout, training, documentation, marketing pieces, and demonstration of new web-based software applications
  • Gathered feedback from users and prioritized enhancements for future releases
  • Participated as faculty at Mayo conferences, presenting to large audiences
  • Involved in the RFP/RFI process for prospective and existing clients
  • Conducted on-site presentations to senior management and executives nationwide
  • Discovered areas where central resource could help streamline sales funnel processes for system interface projects. Defined, championed, and filled a new full-time position.
  • Designed and implemented an internal project tracking application to track projects through milestones from conception to go-live
APEX INTERACTIVE, INC., Wauwatosa, WI
Director of Project Leadership - October 1999 to March 2001
HTML Manager and Production Coordinator - June 1998 to October 1999
Freelance design and programming - November 1997 to June 1998
  • Promoted from freelancer to Director of Project Leadership in under 2 years
  • Supervised five department leads and led a production team
  • Handled project management, resource/task allocation, proposal and agreement auditing, sales and production training, and general staff management
  • Successful manager of projects involving developing, enhancing, and maintaining large e-commerce websites and software packages with multi-functional database integration
  • Managed college interns in HTML and web design roles
SHINNERS PUBLICATIONS, INC. / SPI COMMUNICATIONS, Brookfield, WI
Web Designer and Programmer - November 1997 to June 1998
  • Designed and programmed entire websites from concept to completion using Photoshop, image compression tools, and BBEdit
  • Managed projects and served as production team member for both websites and marketing collateral
  • Handled customer contacts
PANDA COMMUNICATIONS, INC., Milwaukee, WI
Web Designer and Programmer - Evenings, November 1997 to July 1998
  • Responsible for all Internet services including website concept, design, and development along with creating and posting PDF files
  • Duties included catalog production using QuarkXPress and Adobe Photoshop to prepare press-ready digital files

Education

UNIVERSITY OF WISCONSIN – GREEN BAY 1994 - 1997
Bachelor of Arts in Communications and the Arts, May 1997
Graduated Cum Laude with a GPA of 3.6 on a 4.0 scale
  • Participated in a graduating student exhibition at the Lawton Gallery in May 1997; received Best of Show award
  • Work featured in the University’s Permanent Collection
  • Selected to be on the Sheepshead Revue production staff
UNIVERSITY OF WISCONSIN – MILWAUKEE 1992 - 1994
Pursued Fine Arts Major with a GPA of 3.6 on a 4.0 scale